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Front of the house

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The Front of the House is any place in a restaurant where customers might be. This includes the dining room, bar, even the rest rooms. Strong management of the front of the house includes customer service, training staff, the design of the dining room and bar as well as various restaurant promotions. Understanding how the front of the house operates is important to overall success of any restaurant.
  1. Designing the Restaurant Dining Room
  2. Stocking the Front of the House
  3. Hiring for Front of the House
  4. Front of the House Customer Service
  5. Front of the House Promotions

Designing the Restaurant Dining Room

The front of the house of any restaurant should be carefully planned out, to balance ambiance with function. Restaurant seating, wait stations and waiting areas are just a few of the areas to think about when planning a restaurant dining room.

Stocking the Front of the House

The front of the house is the only area that customers see. It should reflect the theme or concept of your restaurant. It also needs to be designed efficiently, balancing ambience with all important seating capacity. Certain pieces of front of the house equipment are also important in running an efficient restaurant.

Hiring for Front of the House

Though many think that waiting tables is easy, those of us who have worked in the business know differently. Not just anyone can work in a restaurant, especially in the front of the house. Restaurant staff that work the dining room and bar need be friendly, organized, and quick thinking.

Front of the House Customer Service

Without great customer service a restaurant doesn’t have a hope of succeeding. Train your front of the house staff to excel at customer service. When the inevitable complaint happens, be sure that your staff knows how to handle it.

Front of the House Promotions

There are many types of promotions and marketing you can do to bring in customers and keep your front of the house busy all year long.

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