Qualifications required to be a restaurant manager include basics, such as people skills and organization. However, depending on the size and concept of a restaurant, candidates may need a degree in business or hospitality.
Hiring and Firing
A restaurant manager may be in charge of hiring new staff and terminating undesirables, especially for the front of the house. Kitchen positions may be filled by the head chef, rather than general manager.
Another duty of a general restaurant manager includes ordering inventory. This includes front of the house items, such as paper napkins, cleaning supplies and restaurant dishware. General managers may also be in charge of liquor, beer and wine for a restaurant bar. However, a bar manager or head bartender may undertake this duty. The head chef or cook should be in charge of ordering food for the restaurant, since they do a bulk of the cooking. No matter who is in charge of the food or liquor ordering, a restaurant manager should sign off on the order, to make sure it is within the budget.
A restaurant manager is charge of making the weekly schedule and making sure all the shifts are covered. They also need to approve requests for days off and decide which staff is going to work the busy or slow shifts.
If a restaurant provides catering services, then a general manager may be in charge of scheduling the events, room bookings and coordinating staff to work them. If a catering operation is really large, a restaurant owner may opt to hire a catering manager instead.
First and foremost, a restaurant manager should excel at customer service. They should be able to train staff to have superb customer service and make sure that customers leave the restaurant happy.
Marketing and Advertising
A restaurant manager can take care of the advertising and marketing campaigns. They can oversee the budget, place ads and update social networks, like Facebook or Twitter. They can also create restaurant promotional ideas, such as happy hour specials or two-for-one deals.
Restaurant manager can take care of the daily business reviews and making sure that the daily and nightly deposits are taken care of. However, it is a good idea to have a separate person track and reconcile the checking account and other bank accounts. No matter how much you trust your general manager, employee theft does happen. Keeping a second set of eyes on the books keeps everyone honest.
Problems in restaurants abound. From disgruntled customers to new staff who don’t show up for their shifts, a restaurant manager should be able to take care of any issues at hand.
How Much Does a Restaurant Manager Make?
Most restaurant managers receive salary, rather than hourly wages. Their annual income varies greatly on the size, concept and location of a restaurant. Managing a small, locally owned restaurant in college town (like where I live, for example) will net you about $30,000 a year (without benefits). Managing a five-star restaurant in New York City can bring in as much as six figures. Managing a chain restaurant, such as Applebee’s or Chili’s, offers around $50,000 a year, with benefits.