Customer Service
From training your staff to dealing with unhappy customers, the service at your restaurant can make or break you. Keep customers coming back again and again with these tips for great customer service.
Guide to Restaurant Customer Service
How to Restaurants Can Give Great Customer Service, from showing customer appreciation to how to handle drunk customers and customer complaints.
How to Restaurants Can Give Great Customer Service, from showing customer appreciation to how to handle drunk customers and customer complaints.
The Basics of Restaurant Tipping
Differnces between restaurant tipping, gratuity and service charges. How bad tips hurt the whole restaurant, not just the servers.
Differnces between restaurant tipping, gratuity and service charges. How bad tips hurt the whole restaurant, not just the servers.
How to Handle Customer Complaints
Tips for handling customer complaints. Send your customers home happy with a free round of drinks or a free dessert.
Tips for handling customer complaints. Send your customers home happy with a free round of drinks or a free dessert.
Tips For Showing Customer Appreciation
Tips for showing customer appreciation, including getting to know your regular customers and dealing with customer complaints.
Tips for showing customer appreciation, including getting to know your regular customers and dealing with customer complaints.
How to Deal With Drunk Customers
How to deal with drunk customers at your new restaurant.
How to deal with drunk customers at your new restaurant.
Five Principles of Customer Service
About.com guide for small business, Darrell Zahorksy, discusses what small business owners can learn from science.
About.com guide for small business, Darrell Zahorksy, discusses what small business owners can learn from science.
The Ten Commandments of Customer Service
Here is a great article that touches upon all the major areas of customer service. Each of these 10 commandments can be adapted to the restaurant industry.
Here is a great article that touches upon all the major areas of customer service. Each of these 10 commandments can be adapted to the restaurant industry.