Customer Service

10 Things to Know About Customer Service
There are many ways to show customers how much your restaurant appreciates their business. From stellar customer service to specials and other promotions, restaurant customer appreciation can go a long way.

Five Principles of Customer Service
About.com guide for small business, Darrell Zahorksy, discusses what small business owners can learn from science.

The Ten Commandments of Customer Service
Here is a great article that touches upon all the major areas of customer service. Each of these 10 commandments can be adapted to the restaurant industry.

Reader Q&A Customer Service
Reader writes in and asks how to best train staff for excellent customer service.

How to Create a Customer Comment Card
How to create a customer comment card that can help pinpoint customer service problems within a restaurant.

Sample Restaurant Comment Card
Sample of a restaurant comment card that restaurant owners can use to gauge customer service and handle customer complaints.

Guide to Being a Restaurant Owner
Comprehensive guide to owning and managing a restaurant